Return Policy

xTrain Product Return Policies

Your business is very important to us and we value our customers! Our high quality, training products are taught by professionals and world leading authorities. If you are unhappy with any of our training products please contact us at services @ xtrain.com

Watched Online items

If you are unhappy with xTrain online products, returns are accepted only on a case-by-case basis for watched product. Please contact services @ xtrain.com within 3 days of purchase

Unopened DVD/CD items

Returns are accepted up to 15 days after you receive your product for a full refund for products that are returned where the factory seal is unbroken and the product is in new condition.

Terms and Conditions

AGREEMENT

You agree to release xTrain, its employees and suppliers, from any and all claims, charges, demands, liabilities, losses, and damages whatsoever resulting directly or indirectly from the use or misuse of any product or suggestion made on our websites (this includes but is not limited to any claims and legal fees of defending or prosecuting said claim).

Order Cancellations and Arrival Times

Orders can only be cancelled within 24 hours. If we have already processed and shipped out the order, it cannot be cancelled. If you are not sure which product(s) to order, contact us before placing the order. Orders cannot be revised or cancelled after 24 hours from the time the order is placed.

International Orders

Please allow 30 days for delivery. However, there is no guarantee of delivery time within this period. Once the order has left our offices we have no control over the postal delivery system. All orders are shipped out with delivery confirmation. All International shipments will require a signature upon receipt.

Keep in mind that xTrain does not control Postal service. Once the order has been processed and shipped out in a timely manner, it is up to the respective Postal delivery services to deliver the item. xTrain is not responsible for lost or damaged items due to postal negligence.

International Orders - Responsibility for Customs Charges

Clients are responsible for any customs charges incurred.

Be advised that any order not picked up from Customs or the Post Office, WILL NOT BE REFUNDED.
Lost/or Stolen Orders (after delivery)
We are not responsible for any orders lost or stolen after delivery. Any such claim should be taken up with your local postal service or carrier.

Payment

We only accept Visa, Master Card, Discover or American Express ALL sales will be in $USD! We do not accept cash